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“ivanka menken”

Showing 1 - 12 of 41 results for “ivanka menken”
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  • Help Desk Analyst Complete Certification Kit: You-Powered Help Desk Support - Essential Study Guide and eLearning Program

    by Ivanka Menken ...
    Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk analyst answers, ideas and solutions.Learn how to:- Gain employment as a Help Desk Analyst- Handle difficult customer calls- Manage common IT support calls- Gather ideas and feedback from customers- Build loyalty and trust through the power of communityAt it's most essential, ... Read more

    $63.99 CAD or Free with Kobo Plus

  • Developing and Improving Your Value - The Art of Service's Prescription for Success for Job Seekers - The Professional Development Intermediate Level Complete Certification Kit

    by Ivanka Menken ...
    The Art of Service's Prescription for Success for Job SeekersThis is quite simply the best job seeking book you will ever read. Highly readable, highly practical, and highly usable. Anyone who is looking for a job must get this book.The Intermediate level of the Professional Development pathway, including your eLearning programs and this book, have been divided into two sections: It covers the ... Read more

    $51.99 CAD or Free with Kobo Plus

  • ISO/IEC 27002 Foundation Complete Certification Kit - Study Guide Book and Online Course

    by Ivanka Menken ...
    Information security is more important than ever before. Globalization of the economy leads to a growing exchange of information between organizations (their employees, customers and suppliers) and a growing use of networks, such as the internal company network, connection with the networks of other companies and the Internet.Furthermore, activities of many companies now rely on IT, and ... Read more

    $63.99 CAD or Free with Kobo Plus

  • The Comprehensive Project Management Guide - The Basics of Project Management plus an Overview of the Major Frameworks

    by Ivanka Menken ...
    This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to ... Read more

    $21.99 CAD or Free with Kobo Plus

  • Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

    by Ivanka Menken ...
    Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the Industry Leader in Effective Customer Service Training.We deal with Excellent, and not-so-good customer service every day. Customer Service is always on the ... Read more

    $31.99 CAD or Free with Kobo Plus

  • Gamification Complete Certification Kit - Core Series for IT

    by Ivanka Menken ...
    Gamification is changing the way startups, big brands, governments and non-profits engage and relate to their customers and employees. Demand for Gamification products, services and technologies is growing exponentially. By 2015, Gartner Group projects that over 70% of the Global 2000 (the world's largest companies) will be using Gamification, and according to M2 Research they will spend over $1Bn ... Read more

    $63.99 CAD or Free with Kobo Plus

  • Cloud Computing PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist

    by Ivanka Menken ...
    Cloud computing has dramatically changed how business applications are built and run. At its core, cloud computing eliminates the costs and complexity of evaluating, buying, configuring, and managing all the hardware and software needed for enterprise applications. Instead, these applications are delivered as a service over the Internet.Cloud computing has evolved to include platforms for building ... Read more

    $139.99 CAD or Free with Kobo Plus

  • Big Data Complete Certification Kit - Core Series for IT

    by Ivanka Menken ...
    We live in a data-driven world. Increasingly, the efficient operation of organizations across sectors relies on the effective use of vast amounts of data. Making sense of big data is a combination of organizations having the tools, skills and more importantly, the mindset to see data as the new 'oil' fuelling a company. Unfortunately, the technology has evolved faster than the workforce skills to ... Read more

    $63.99 CAD or Free with Kobo Plus

  • Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

    by Ivanka Menken ...
    This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers.More than six out of ten people employed in customer-facing sales and service roles say that their manager's behavior towards them affects the level of customer service they deliver. The behavior ... Read more

    $40.99 CAD or Free with Kobo Plus

  • Cloud Computing SaaS And Web Applications Specialist Level Complete Certification Kit - Software As A Service Study Guide Book And Online Course - Second Edition

    by Ivanka Menken ...
    Software as a service, is software that is deployed over the internet and/or is deployed to run behind a firewall on a local area network or personal computer. With SaaS, a provider licenses an application to customers as a service on demand, through a subscription, in a "pay-as-you-go" model, or increasingly at no charge.SaaS was initially widely deployed for sales force automation and Customer ... Read more

    $79.99 CAD or Free with Kobo Plus

  • Web Management - The complete cornerstone guide to Web Management best practices; concepts, terms and techniques for successfully planning, implementing and managing enterprise IT Web Management technology - Second Edition

    by Ivanka Menken ...
    Web Management is one of the fastest growing segments of the information technology (IT) industry because it provides a more cost-effective alternative for enterprises to achieve their business objectives than traditional packaged applications.This book, in its updated and improved second edition, covers just about every aspect of Web Applications, from high-level overviews of the different ... Read more

    $19.99 CAD or Free with Kobo Plus

  • Cloud Computing IaaS Infrastructure as a Service Specialist Level Complete Certification Kit - Infrastructure as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist

    by Ivanka Menken ...
    Cloud computing has dramatically changed how business applications are built and run. At its core, cloud computing eliminates the costs and complexity of evaluating, buying, configuring, and managing all the hardware and software needed for enterprise applications. Instead, these applications are delivered as a service over the Internet.Whenever the term infrastructure is used, the resulting ... Read more

    $139.99 CAD or Free with Kobo Plus