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“dan leiva”

Showing 1 - 2 of 2 results for “dan leiva”
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  • AMPLIFIED

    The Operator's Playbook for Scaling Human Potential in an AI World

    by Dan Leiva ...
    Kirkus Reviewed Amazon #1 International Bestseller"...clear thinking about AI and large language models...Get it!"- Kirkus ReviewsFrom former AppleArtificial intelligence is transforming how work gets done. But as organizations accelerate automation, many leaders are discovering an unintended consequence: trust erodes, judgment disappears, and accountability becomes unclear.In AMPLIFIED: The ... Read more

    $16.99 CAD

  • DELIVER

    The Operator's Playbook for Governing AI in Customer Expereince

    by Dan Leiva ...
    Every metric was green. The customer was still gone.AI agents now answer customers, issue refunds and make decisions that used to belong to people. Most companies can tell you how many contacts their AI handled. Few can tell you who owns the decision when it gets one wrong.DELIVER is the operator's playbook for closing that gap. Dan Leiva draws on 25 years running customer operations at Apple, ... Read more

    $4.99 CAD

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