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The Rat Papers

Leaked and Almost Completely Redacted

by Christopher E. Metzger ...

This is the LEAKED AND ALMOST FULLY REDACTED copy of “THE RAT PAPERS “. Contained within is the sworn testimony of Benedict, perhaps our greatest Traitor, or Hero. You decide. You will learn about the pack of highly-intelligent New York City Rats who, with the help of some odd-ball human mercenaries, have connived to take control of the “Civilized” world – and how their plot almost failed.Some ... Read more

$5.99 CAD

This is the LEAKED AND ALMOST FULLY REDACTED copy of “THE RAT PAPERS “. Contained within is the sworn testimony of Benedict, perhaps our greatest Traitor, or Hero. You decide. You will learn about the pack of highly-intelligent New York City Rats who, with the help of some odd-ball human mercenaries, have connived to take control of the “Civilized” world – and how their plot almost failed.Some
... Read more
Rethinking Taxes and Development

Incorporating Political Economy Considerations in DRM Strategies

by Conor Savoy, Christopher Metzger, Erol K. Yayboke ...

Series series CSIS Reports
This report from the CSIS Project on Prosperity and Development looks at the domestic resource mobilization (DRM) reforms in developing countries through a political economy lens. As countries mobilize more resources to fund their governments and services, they can think more strategically about transitioning from a reliance on foreign aid to more mutually beneficial relationships with foreign ... Read more

$58.99 CAD

This report from the CSIS Project on Prosperity and Development looks at the domestic resource mobilization (DRM) reforms in developing countries through a political economy lens. As countries mobilize more resources to fund their governments and services, they can think more strategically about transitioning from a reliance on foreign aid to more mutually beneficial relationships with foreign
... Read more
Audiobook

Audiobook

The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

Narrated by Janet Metzger, Christopher Grove ...

Unabridged

53 min

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and ... Read more

$11.99 CAD or Free with Kobo Plus

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and
... Read more
Audiobook

Audiobook

Customer Data and Privacy

The Insights You Need from Harvard Business Review

by Harvard Business Review ...

Narrated by Janet Metzger, Christopher Grove ...

Series series HBR Insights
Unabridged

2 hours 56 min

Is it possible to take advantage of the benefits of data collection—and mitigate risks—for both companies and customers?Most consumers are not very skilled at evaluating privacy risks; they're either unable to determine the cost of sharing personal data online or unaware of what they're sharing. (Doesn't everyone scroll down without reading to click "I accept"?) Without much intervention from most ... Read more

$19.99 CAD or Free with Kobo Plus

Is it possible to take advantage of the benefits of data collection—and mitigate risks—for both companies and customers?Most consumers are not very skilled at evaluating privacy risks; they're either unable to determine the cost of sharing personal data online or unaware of what they're sharing. (Doesn't everyone scroll down without reading to click "I accept"?) Without much intervention from most
... Read more
Audiobook

Audiobook

HBR Guide to Designing Your Retirement

by Harvard Business Review ...

Narrated by Christopher Grove, Janet Metzger ...

Series series HBR Guide
Unabridged

5 hours 5 min

Make a retirement plan that includes more than golf, mah-jongg, and grandkids.When what you do is inextricably tied to who you are for so much of your life, it can be daunting to think of who you'll be if you slow down—or stop working entirely. You've charted your own career journey, made difficult choices, led teams through times of turmoil, celebrated big wins, and moved on from devastating ... Read more

$26.99 CAD or Free with Kobo Plus

Also available as: eBook

Make a retirement plan that includes more than golf, mah-jongg, and grandkids.When what you do is inextricably tied to who you are for so much of your life, it can be daunting to think of who you'll be if you slow down—or stop working entirely. You've charted your own career journey, made difficult choices, led teams through times of turmoil, celebrated big wins, and moved on from devastating
... Read more

Also available as: eBook

Dear Cyborgs

A Novel

by Eugene Lim ...

One of Vol. 1 Brooklyn's Favorite Fiction Books of 2017, a Literary Hub Staff Favorite Book of 2017, and one of BOMB Magazine's "Looking Back on 2017: Literature" Selections."Wondrous . . . [A] sense of the erratic and tangential quality of everyday life—even if it's displaced into a bizarre, parallel world—drifts off the page, into the world you see, after reading Dear Cyborgs." —Hua Hsu, The New ... Read more

$17.99 CAD

One of Vol. 1 Brooklyn's Favorite Fiction Books of 2017, a Literary Hub Staff Favorite Book of 2017, and one of BOMB Magazine's "Looking Back on 2017: Literature" Selections."Wondrous . . . [A] sense of the erratic and tangential quality of everyday life—even if it's displaced into a bizarre, parallel world—drifts off the page, into the world you see, after reading Dear Cyborgs." —Hua Hsu, The New
... Read more
Bobby and the Drug Store Robbery

by Jane Gilgun ...

Friendly, affable Bobby looks like a younger version of Richard Gere, but with even more charm. You'd love to have him for a next door neighbor until he tells you stories of his life as a drug addict. In this article, he talks about robbing a pharmacy at gunpoint to get the drug OxyContin, which is a painkilling opoid. Young men like Bobby are robbing drug stores throughout the United States to ... Read more

$1.99 CAD or Free with Kobo Plus

Friendly, affable Bobby looks like a younger version of Richard Gere, but with even more charm. You'd love to have him for a next door neighbor until he tells you stories of his life as a drug addict. In this article, he talks about robbing a pharmacy at gunpoint to get the drug OxyContin, which is a painkilling opoid. Young men like Bobby are robbing drug stores throughout the United States to
... Read more
300 Writing Prompts for Teens

by Toby Welch ...

When you need a nudge to get your creative juices flowing, writing prompts are the solution. Whether you are tired of staring at a blank page or are looking for something different to write about, the following 300 prompts will get you going. ... Read more

$0.99 CAD or Free with Kobo Plus

When you need a nudge to get your creative juices flowing, writing prompts are the solution. Whether you are tired of staring at a blank page or are looking for something different to write about, the following 300 prompts will get you going.
... Read more
To Hell and Back

by Robert E. Parsons ...

The book is intended to help alcoholics not to have to travel the road Ive travelled to Hell and Back. ... Read more

$5.99 CAD

The book is intended to help alcoholics not to have to travel the road Ive travelled to Hell and Back.
... Read more
Priest Turned Therapist Treats Fear of God

Poems

by Tony Hoagland ...

“Hoagland’s verse is consistently, and crucially, bloodied by a sense of menace and by straight talk.” —The New York TimesMy heroes are the ones who don’t say much.They don’t hug people they just met.They don’t play louder when confused.They use plain language even when they listen.Wisdom doesn’t come to every Californian.Chances are I toowill die with difficulty in the dark.If you want to see a ... Read more

$13.99 CAD

“Hoagland’s verse is consistently, and crucially, bloodied by a sense of menace and by straight talk.” —The New York TimesMy heroes are the ones who don’t say much.They don’t hug people they just met.They don’t play louder when confused.They use plain language even when they listen.Wisdom doesn’t come to every Californian.Chances are I toowill die with difficulty in the dark.If you want to see a
... Read more
How I Quit My 4 Pack a Day Cigarette Habit (and you can too)

by Dennis Burns ...

I am a successful quitter and for less than the cost of a pack of your favorite cigarettes I will show you how to become one yourself. If your tired of trying to quit and failing at it all the time then let me help you, I have been there and gone through it myself. I will show you what I did to quit a 4 pack a day habit for good with little to no cravings, very little weight gain and with no ... Read more

$4.22 CAD

I am a successful quitter and for less than the cost of a pack of your favorite cigarettes I will show you how to become one yourself. If your tired of trying to quit and failing at it all the time then let me help you, I have been there and gone through it myself. I will show you what I did to quit a 4 pack a day habit for good with little to no cravings, very little weight gain and with no
... Read more
Tennis Tips For Senior Tennis Hackers

by Thomas Bullock ...

When the author retired from expansive and rewarding fields of employment he searched for hobby or satisfying endeavors to spend his new life of leisure. After considering and rejecting a number of options ranging from mountain climbing to origami, he discovered the exhilarating game of tennis. His book, Tips for Senior Tennis Hackers, gives the reader his own insights on the essence of tennis and ... Read more

$0.99 CAD or Free with Kobo Plus

When the author retired from expansive and rewarding fields of employment he searched for hobby or satisfying endeavors to spend his new life of leisure. After considering and rejecting a number of options ranging from mountain climbing to origami, he discovered the exhilarating game of tennis. His book, Tips for Senior Tennis Hackers, gives the reader his own insights on the essence of tennis and
... Read more

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Top Series in Canada

HBR Guide

CSIS Reports

HBR Insights

The Rat Papers

Rethinking Taxes and Development

The 10 Golden Rules of Customer Service

Customer Data and Privacy

HBR Guide to Designing Your Retirement

People who read these also enjoyed

Dear Cyborgs

Bobby and the Drug Store Robbery

300 Writing Prompts for Teens

To Hell and Back

Priest Turned Therapist Treats Fear of God

How I Quit My 4 Pack a Day Cigarette Habit (and you can too)

Tennis Tips For Senior Tennis Hackers

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