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“careertrack publications”

Showing 1 - 3 of 3 results for “careertrack publications”
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  • Audiobook

    Simple Scripts to Say "No" Without Guilt

    by CareerTrack Publications ...
    Narrated by Pryor Lecturer ...

    Unabridged

    1 hour 4 min

    Learn how to say "no" to your boss's unrealistic deadline; deal with coworkers who depend on you to pick up the slack, or ask you to chip in for expensive gifts; refuse a customer's impossible request; object to your spouse's poor financial decision; respond to your child's begging; or turn down a friend's demands on your time.Simple Scripts to Say "No" Without Guilt is a fun, positive, ... Read more

    $16.99 CAD

  • Audiobook

    Simple Scripts for Problems at Work

    by CareerTrack Publications ...
    Narrated by Michelle Milldyke ...

    Unabridged

    1 hour 5 min

    Have you ever walked away from a conversation in the workplace that left you thinking, "If only I had said this." or "I wish I hadn't said that"? When faced with confronting an upset customer, irate boss, or irrational coworker, are you confident that you have the right words to say—and can communicate your message effectively?Effective communication is crucial to the success of any organization. ... Read more

    $16.99 CAD

  • Audiobook

    Telecare

    How To Provide Exceptional Customer Service Over the Phone

    by CareerTrack Publications ...
    Narrated by Rick Brinkman, Rick Kirschner ...

    Unabridged

    3 hours 50 min

    Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help—even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.Studies show that satisfied customers will boast about their ... Read more

    $19.99 CAD