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Includes eBooks

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Includes eBooks

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No commitment, cancel anytime at kobo.com/account/subscriptions
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Maximizing Customer Loyalty

The Ultimate Guide to Delivering Incredible Frontline Customer Service

by C. William Crutcher ...

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization, National Customer Service Association President and CEO C. William Crutcher delivers another comprehensive guide to exceptional customer service, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert ... Read more

$10.99 CAD

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization, National Customer Service Association President and CEO C. William Crutcher delivers another comprehensive guide to exceptional customer service, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert
... Read more
Managing Service Excellence

The Ultimate Guide to Building and Maintaining a Customer-Centric Organization

by C. William Crutcher ...

What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization’s enduring success than a solid, well-planned and executed customer service strategy—a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are all in the business of serving customers, whether they ... Read more

$11.99 CAD

What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization’s enduring success than a solid, well-planned and executed customer service strategy—a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are all in the business of serving customers, whether they
... Read more

The Introvert's Guide to Success in Business and Leadership

by Lisa Petrilli ...

Being an introvert is truly an advantage in business and leadership if you know how to leverage it! Having used her introversion to her advantage, the author went from new college graduate to holding responsibility for a $750 million business in just 10 short years. This eBook tells you how she did it and reveals very specific, actionable steps introverts can take to be abundantly successful in ... Read more

$11.26 CAD or Free with Kobo Plus

Being an introvert is truly an advantage in business and leadership if you know how to leverage it! Having used her introversion to her advantage, the author went from new college graduate to holding responsibility for a $750 million business in just 10 short years. This eBook tells you how she did it and reveals very specific, actionable steps introverts can take to be abundantly successful in
... Read more
Coaching the Sale

Discover the Issues, Discuss Solutions, and Decide an Outcome

by Gary DeMoss, Tim Ursiny Ph.D. ...

Selling in the 21st century is a whole new game. Every day you face educated and skeptical buyers who are tired of traditional sales techniques and tricks. A whole new playbook is needed to focus on what works and unlock your potential.Coaching the Sale brings the power of coaching to the sales process. It involves a respectful approach in which you create solutions with your prospects, resulting ... Read more

$24.99 CAD

Selling in the 21st century is a whole new game. Every day you face educated and skeptical buyers who are tired of traditional sales techniques and tricks. A whole new playbook is needed to focus on what works and unlock your potential.Coaching the Sale brings the power of coaching to the sales process. It involves a respectful approach in which you create solutions with your prospects, resulting
... Read more
DK Essential Managers: Innovation

Creativity, Culture, Concepts, Process, Implementation

by DK ...

Series series DK Essential Managers
Think outside the box and get results with this practical guide. Written by a professor of innovation and entrepreneurship at the University of Exter Business School, it explains how you can use blue-sky thinking to promote creativity, enhance your business performance, and get ahead of the competition.Step-by-step instructions, tips, checklists, and "Ask Yourself" features show you how to ... Read more

$6.99 CAD

Think outside the box and get results with this practical guide. Written by a professor of innovation and entrepreneurship at the University of Exter Business School, it explains how you can use blue-sky thinking to promote creativity, enhance your business performance, and get ahead of the competition.Step-by-step instructions, tips, checklists, and "Ask Yourself" features show you how to
... Read more
Time Management: 24 Techniques to Make Each Minute Count at Work

by Marc Mancini ...

Series series The McGraw-Hill Professional Education Series
MAXIMIZE YOUR PRODUCTIVITY, ENHANCE YOUR MANAGERIAL SKILLS, AND SHARPEN YOUR EDGE IN BUSINESS!They say time is money. And thanks to Time Management, you can make every moment more valuable, through 24 easily mastered techniques that will instantly increase your workplace efficiency. Through clear, concise directions - all informed by real world examples - you'll learn how to match the right ... Read more

$18.99 CAD

MAXIMIZE YOUR PRODUCTIVITY, ENHANCE YOUR MANAGERIAL SKILLS, AND SHARPEN YOUR EDGE IN BUSINESS!They say time is money. And thanks to Time Management, you can make every moment more valuable, through 24 easily mastered techniques that will instantly increase your workplace efficiency. Through clear, concise directions - all informed by real world examples - you'll learn how to match the right
... Read more
DK Essential Managers: Motivating People

Inspiring, Empowering, Team Building, Goal Setting, Rewarding

by Michael Bourne, Pippa Bourne ...

Series series DK Essential Managers
Maximize your impact in the workplace with this clear and concise guidebook. It will show you how to get the best out of your staff by increasing morale, and getting them to work smarter, not harder. No matter how good your staff, you will not have an effective team without proper motivation.Written by Michael and Pippa Bourne, co-founders of an international management firm with decades of ... Read more

$6.99 CAD

Maximize your impact in the workplace with this clear and concise guidebook. It will show you how to get the best out of your staff by increasing morale, and getting them to work smarter, not harder. No matter how good your staff, you will not have an effective team without proper motivation.Written by Michael and Pippa Bourne, co-founders of an international management firm with decades of
... Read more
DK Essential Managers: Working with Difficult People

Relationships, Listening, Understanding, Negotiation, Communication

by Raphael Lapin ...

Series series DK Essential Managers
This practical and accessible guidebook, written by an international negotiation expert, gives you the tools and techniques to communicate with those with whom you don't see eye to eye. Learn the art of patience to compromise and negotiate to get what you want.The book is divided into four clear and concise sections: "Understanding difficult people," "Communicating with excellence," "Negotiating ... Read more

$6.99 CAD

This practical and accessible guidebook, written by an international negotiation expert, gives you the tools and techniques to communicate with those with whom you don't see eye to eye. Learn the art of patience to compromise and negotiate to get what you want.The book is divided into four clear and concise sections: "Understanding difficult people," "Communicating with excellence," "Negotiating
... Read more
Leadership Isn't For Cowards

How to Drive Performance by Challenging People and Confronting Problems

by Mike Staver ...

A no-nonsense guide to driving performance while still maintaining a great place to workLeadership Isn't For Cowards offers straightforward steps to leading courageously and practical tips for driving performance. Courageous leadership means toughening your approach by being rigorous in the application of your values through the company culture. It means confronting and challenging people, and not ... Read more

$19.99 CAD

Also available as: Audiobook

A no-nonsense guide to driving performance while still maintaining a great place to workLeadership Isn't For Cowards offers straightforward steps to leading courageously and practical tips for driving performance. Courageous leadership means toughening your approach by being rigorous in the application of your values through the company culture. It means confronting and challenging people, and not
... Read more

Also available as: Audiobook
Make it Happen

by Tony White ...

Team Leaders facilitators managers and anyone that leads teams will appreciate the ease in which this book is organized and written. Checklists tables and illustrations are interwoven with Tony's practical experiences and observations making this book extremely relevant to the dynamics of team leadership in 2011. ... Read more

$14.99 CAD or Free with Kobo Plus

Team Leaders facilitators managers and anyone that leads teams will appreciate the ease in which this book is organized and written. Checklists tables and illustrations are interwoven with Tony's practical experiences and observations making this book extremely relevant to the dynamics of team leadership in 2011.
... Read more
Effective Time and Life Management Strategies

by Nkem Mpamah ...

The difference between average people and highly effective people is that highly effective people are much better organised than average people. According to Peter Drucker, "Action without planning is the major reason for every failure."With this eBook, you will learn the simple strategies to help you plan and organize yourself to achieve the most important goals of your life. Whether you are a ... Read more

$4.99 CAD or Free with Kobo Plus

The difference between average people and highly effective people is that highly effective people are much better organised than average people. According to Peter Drucker, "Action without planning is the major reason for every failure."With this eBook, you will learn the simple strategies to help you plan and organize yourself to achieve the most important goals of your life. Whether you are a
... Read more
Leadership Tips

Why Can't They Just Do Their Jobs

by Gary Young ...

There is no available information at this time. ... Read more

$11.99 CAD

There is no available information at this time.
... Read more

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Maximizing Customer Loyalty

Managing Service Excellence

People who read these also enjoyed

The Introvert's Guide to Success in Business and Leadership

Coaching the Sale

DK Essential Managers: Innovation

Time Management: 24 Techniques to Make Each Minute Count at Work

DK Essential Managers: Motivating People

DK Essential Managers: Working with Difficult People

Leadership Isn't For Cowards

Make it Happen

Effective Time and Life Management Strategies

Leadership Tips

eReaders

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Your Shopping Cart is empty

Available:

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“c william crutcher”

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