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  • UX Research

    Practical Techniques for Designing Better Products

    One key responsibility of product designers and UX practitioners is to conduct formal and informal research to clarify design decisions and business needs. But there’s often mystery around product research, with the feeling that you need to be a research Zen master to gather anything useful. Fact is, anyone can conduct product research. With this quick reference guide, you’ll learn a common ... Read more

    $35.99 CAD

  • Audiobook

    UX Research

    Practical Techniques for Designing Better Products

    Narrated by Charlie Krone ...

    Unabridged

    5 hours 14 min

    One key responsibility of product designers and UX practitioners is to conduct formal and informal research to clarify design decisions and business needs. But there's often mystery around product research, with the feeling that you need to be a research Zen master to gather anything useful. Fact is, anyone can conduct product research. With this quick reference guide, you'll learn a common ... Read more

    $26.99 CAD or Free with Kobo Plus

  • Kristin Lavransdatter

    (Penguin Classics Deluxe Edition)

    Translated by Tiina Nunnally ...
    Series series The Kristin Lavransdatter Trilogy
    “[Sigrid Undset] should be the next Elena Ferrante.” —SlateThe turbulent historical masterpiece of Norway’s literary masterIn her great historical epic Kristin Lavransdatter, set in fourteenth-century Norway, Nobel laureate Sigrid Undset tells the life story of one passionate and headstrong woman. Painting a richly detailed backdrop, Undset immerses readers in the day-to-day life, social ... Read more

    $15.99 CAD

  • Audiobook

    Kristin Lavransdatter

    (Penguin Classics Deluxe Edition)

    Series series The Kristin Lavransdatter Trilogy

    Unabridged

    47 hours 11 min

    "The finest historical novel our 20th century has yet produced; indeed it dwarfs most of the fiction of any kind that Europe has produced in the last twenty years."-- Contemporary Movements in European Literature, edited by William Rose and J. Isaacs"As a novel it must be ranked with the greatest the world knows today." -- Montreal Star"Sigrid Undset's trilogy embodies more of life, seen ... Read more

    $60.99 CAD

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  • Audiobook

    Information Architecture

    For the Web and Beyond

    Unabridged

    11 hours

    Newly adapted for audio.Information architecture (IA) is far more challenging-and necessary-than ever. With the glut of information available today, anything your organization wants to share should be easy to find, navigate, and understand. But the experience you provide has to be familiar and coherent across multiple interaction channels, from the Web to smartphones, smartwatches, and beyond.To ... Read more

    $36.99 CAD or Free with Kobo Plus

  • Audiobook

    User Story Mapping

    Discover the Whole Story, Build the Right Product

    by Jeff Patton ...
    Narrated by Roy McCrerey ...

    Unabridged

    8 hours 19 min

    User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features.Author Jeff Patton shows you how changeable story maps enable your team to hold better ... Read more

    $29.99 CAD or Free with Kobo Plus

  • Audiobook

    Iberia

    Narrated by Larry McKeever ...

    Unabridged

    37 hours 41 min

    “Massive, beautiful . . . unquestionably some of the best writing on Spain [and] the best that Mr. Michener has ever done on any subject.”—The Wall Street JournalSpain is an immemorial land like no other, one that James A. Michener, the Pulitzer Prize–winning author and celebrated citizen of the world, came to love as his own. Iberia is Michener’s enduring nonfiction tribute to his cherished ... Read more

    $45.99 CAD

  • Information Architecture

    For the Web and Beyond

    Information architecture (IA) is far more challenging—and necessary—than ever. With the glut of information available today, anything your organization wants to share should be easy to find, navigate, and understand. But the experience you provide has to be familiar and coherent across multiple interaction channels, from the Web to smartphones, smartwatches, and beyond.To guide you through this ... Read more

    $54.99 CAD

  • This Is Service Design Doing

    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service ... Read more

    $43.99 CAD

  • User Story Mapping

    Discover the Whole Story, Build the Right Product

    User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features.Author Jeff Patton shows you how changeable story maps enable your team to hold better ... Read more

    $35.99 CAD

  • Good Services

    How to Design Services that Work

    by Lou Downe ...
    Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common ... Read more

    $22.99 CAD

  • Continuous Discovery Habits

    Discover Products that Create Customer Value and Business Value

    by Teresa Torres ...
    "If you haven't had the good fortune to be coached by a strong leader or product coach, this book can help fill that gap and set you on the path to success."- Marty CaganHow do you know that you are making a product or service that your customers want? How do you ensure that you are improving it over time? How do you guarantee that your team is creating value for your customers in a way that ... Read more

    $10.99 CAD