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Positively Outrageous Service

How to Delight and Astound Your Customers and Win Them for Life

by T. Scott Gross, Andrew Szabo, Michael Hoffman ...

In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he ... Read more

$14.99 CAD

In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he
... Read more

Layered Leadership

Drive Double-Digit Growth and Dominate Your Competition with Creative Strategies and Execution

by Lawrence R. Armstrong ...

New York Times BestsellerUSA Today BestsellerWinner of the 2025 International Impact Book Awards, Literary Titan Gold Book Awards, PenCraft Book Awards, Goody Business Book Awards, and Independent Author Network Book Awards FinalistFrom one of the world’s most successful global leaders in architecture and design, discover a holistic, humanist approach to leadership centerin... ... Read more

$19.99 CAD

New York Times BestsellerUSA Today BestsellerWinner of the 2025 International Impact Book Awards, Literary Titan Gold Book Awards, PenCraft Book Awards, Goody Business Book Awards, and Independent Author Network Book Awards FinalistFrom one of the world’s most successful global leaders in architecture and design, discover a holistic, humanist approach to leadership centerin...
... Read more
Forget That!

22 Lessons You Must Unlearn to Succeed

by Roger Flax PhD ...

Follow the guidance of motivational expert Dr. Roger Flax, author of No Stopping You!, and learn to be your best self.What if you were told that many of the common principles you’ve held onto since childhood are actually holding you back in your career and life? From simple adages we learned in grade school—“don’t talk to strangers,” “save it for a rainy day”—to well-intentioned ideas you learned ... Read more

$14.69 CAD or Free with Kobo Plus

Also available as: Audiobook

Follow the guidance of motivational expert Dr. Roger Flax, author of No Stopping You!, and learn to be your best self.What if you were told that many of the common principles you’ve held onto since childhood are actually holding you back in your career and life? From simple adages we learned in grade school—“don’t talk to strangers,” “save it for a rainy day”—to well-intentioned ideas you learned
... Read more

Also available as: Audiobook
A Leader's Guide to Giving a Memorable Speech

How to Deliver a Message and Captivate an Audience

by Donald J. Palmisano ...

Expert advice on delivering an unforgettable, stirring talk or lecture!“Highly readable, immediately useful and deeply enjoyable!” —John J. Nance, Aviation Analyst , ABC World News“Insights on avoiding panic and other pitfalls, the use of rhetorical devices, and how to wow audiences from this masterful speaker who has done over 1000 speeches and interviews.”—John N. Kennedy, United States Senator ... Read more

$10.99 CAD

Expert advice on delivering an unforgettable, stirring talk or lecture!“Highly readable, immediately useful and deeply enjoyable!” —John J. Nance, Aviation Analyst , ABC World News“Insights on avoiding panic and other pitfalls, the use of rhetorical devices, and how to wow audiences from this masterful speaker who has done over 1000 speeches and interviews.”—John N. Kennedy, United States Senator
... Read more
WHY listen to, work with and follow YOU?

The 3 Qualities of True Leaders

by Larry Heugh Robertson ...

'A must-read for any executive seeking a re-set in a fast-changing world.'Grant Duncan, Senior Client Partner, Korn FerryWhether setting out on your career or already ensconced in the boardroom, you will not succeed on your own. You need others to choose to listen, buy into and come with you.Global leadership expert Larry Robertson highlights communication as the most critical yet least well ... Read more

$17.99 CAD

Also available as: Audiobook

'A must-read for any executive seeking a re-set in a fast-changing world.'Grant Duncan, Senior Client Partner, Korn FerryWhether setting out on your career or already ensconced in the boardroom, you will not succeed on your own. You need others to choose to listen, buy into and come with you.Global leadership expert Larry Robertson highlights communication as the most critical yet least well
... Read more

Also available as: Audiobook
I Respectfully Disagree

How to Have Difficult Conversations in a Divided World

by Justin Jones-Fosu ...

"[This] work is a call not just for leaders to better communicate with their teams but for the everyday person to humanize those they disagree with." —Cy Wakeman, New York Times–bestselling author of The Reality-Based Rules of the WorkplaceStart building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening ... Read more

$23.99 CAD or Free with Kobo Plus

Also available as: Audiobook

"[This] work is a call not just for leaders to better communicate with their teams but for the everyday person to humanize those they disagree with." —Cy Wakeman, New York Times–bestselling author of The Reality-Based Rules of the WorkplaceStart building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening
... Read more

Also available as: Audiobook
Choosing Your Battles

Inspiration and Wisdom from a Navy SEAL on How to Win Your Battles and Ensure a Positive Outcome

by Don Mann, Kraig Becker ...

Wisdom and Inspiration to Help You Overcome Your Doubts from a New York Times Bestselling AuthorA former Navy SEAL and current motivational speaker, Don Mann specializes in helping others achieve success in every aspect of life—personal and professional—by using techniques employed by Navy SEALs. In Choosing Your Battles, Mann zeroes in on finding ways to choose which battles are worth fighting, ... Read more

$12.99 CAD

Wisdom and Inspiration to Help You Overcome Your Doubts from a New York Times Bestselling AuthorA former Navy SEAL and current motivational speaker, Don Mann specializes in helping others achieve success in every aspect of life—personal and professional—by using techniques employed by Navy SEALs. In Choosing Your Battles, Mann zeroes in on finding ways to choose which battles are worth fighting,
... Read more
An MBA in a Book

Everything You Need to Know to Master Business - In One Book!

by Xander Cansell ...

Series series Degree in a Book
This highly-visual full-color guide covers everything taught on an MBA course, perfect for MBA students or anyone who wants to become a more effective manager.Filled with flow diagrams, timelines, case studies and infographics, this accessible book presents information in an easy-to-digest way. It covers the curriculum taught in all the top business schools around the world, with real-life case ... Read more

$9.99 CAD or Free with Kobo Plus

This highly-visual full-color guide covers everything taught on an MBA course, perfect for MBA students or anyone who wants to become a more effective manager.Filled with flow diagrams, timelines, case studies and infographics, this accessible book presents information in an easy-to-digest way. It covers the curriculum taught in all the top business schools around the world, with real-life case
... Read more
Areté

Activate Your Heroic Potential

by Brian Johnson ...

Recommended reading for elite CEOs and top performers, Areté delivers fast, actionable wisdom in quick, accessible micro-chapters designed for busy professionals, athletes, and anyone seeking measurable personal growth.Join thousands of high achievers transforming their lives with Areté by Brian Johnson—a daily roadmap to living at your best. With 451 bite-sized insights inspired by ancient Stoic ... Read more

$14.69 CAD or Free with Kobo Plus

Also available as: Audiobook

Recommended reading for elite CEOs and top performers, Areté delivers fast, actionable wisdom in quick, accessible micro-chapters designed for busy professionals, athletes, and anyone seeking measurable personal growth.Join thousands of high achievers transforming their lives with Areté by Brian Johnson—a daily roadmap to living at your best. With 451 bite-sized insights inspired by ancient Stoic
... Read more

Also available as: Audiobook
A Degree in a Book: Economics

Everything You Need to Know to Master the Subject - in One Book!

by Elaine Schwartz ...

Series series Degree in a Book
An essential guide to everything you can learn by taking a degree in Economics, this full-colour book leads the reader through the crucial aspects of economic theory and the involvement of economics in our day-to-day lives.Packed with flow diagrams, infographics, pull-out features and profiles of prominent economists (past and present), the book reveals how economic policies are constructed on ... Read more

$9.99 CAD or Free with Kobo Plus

An essential guide to everything you can learn by taking a degree in Economics, this full-colour book leads the reader through the crucial aspects of economic theory and the involvement of economics in our day-to-day lives.Packed with flow diagrams, infographics, pull-out features and profiles of prominent economists (past and present), the book reveals how economic policies are constructed on
... Read more
Drawing Faces

Learn How to Draw Facial Expressions, Detailed Features, and Lifelike Portraits

by Lise Herzog ...

Series series How to Draw Books
Make your portraits and character drawings even more realistic with these step-by-step instructions and tips.Grab your sketchbook, pens, and pencils, and follow along as this instructional drawing guide teaches you everything you need to know about creating true-to-life human faces. With more than 150 easy-to-follow illustrations, Drawing Faces is the perfect guide for aspiring artists looking to ... Read more

$17.99 CAD or Free with Kobo Plus

Make your portraits and character drawings even more realistic with these step-by-step instructions and tips.Grab your sketchbook, pens, and pencils, and follow along as this instructional drawing guide teaches you everything you need to know about creating true-to-life human faces. With more than 150 easy-to-follow illustrations, Drawing Faces is the perfect guide for aspiring artists looking to
... Read more
The Forgiveness Tour

How To Find the Perfect Apology

by Susan Shapiro ...

How Apologies Can Help You Move Forward With Your Life“To err is human; to forgive divine.” But what if the person who hurt you most refuses to apologize or express any regret?That’s the question haunting Manhattan journalist Susan Shapiro when her trusted advisor of fifteen years repeatedly lies to her. Stunned by the betrayal, she can barely eat or sleep. She’s always seen herself as big-hearted ... Read more

$22.99 CAD

How Apologies Can Help You Move Forward With Your Life“To err is human; to forgive divine.” But what if the person who hurt you most refuses to apologize or express any regret?That’s the question haunting Manhattan journalist Susan Shapiro when her trusted advisor of fifteen years repeatedly lies to her. Stunned by the betrayal, she can barely eat or sleep. She’s always seen herself as big-hearted
... Read more

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“andrew szabo”

Positively Outrageous Service

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Layered Leadership

Forget That!

A Leader's Guide to Giving a Memorable Speech

WHY listen to, work with and follow YOU?

I Respectfully Disagree

Choosing Your Battles

An MBA in a Book

Areté

A Degree in a Book: Economics

Drawing Faces

The Forgiveness Tour

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