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Includes eBooks

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No commitment, cancel anytime at kobo.com/account/subscriptions

Get 1 credit every month for the audiobook of your choice

No commitment, cancel anytime at kobo.com/account/subscriptions

Includes eBooks

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Includes 30 hours of listening time

No commitment, cancel anytime at kobo.com/account/subscriptions
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Customer Delight

Strategic Insights for Market Leaders

by Alain Guillemain ...

People have commented that Customer Delight sounds like a tasty treat, and indeed this book hits a sweet spot when it comes to business literature. Great care has been taken to ensure this book is engaging, informative and useful to those who run companies. Customer Delight yields gems of insight into the psychology of business success as well as practical advice on business strategy. It is a must ... Read more

$14.08 CAD or Free with Kobo Plus

People have commented that Customer Delight sounds like a tasty treat, and indeed this book hits a sweet spot when it comes to business literature. Great care has been taken to ensure this book is engaging, informative and useful to those who run companies. Customer Delight yields gems of insight into the psychology of business success as well as practical advice on business strategy. It is a must
... Read more

"I Love You More Than My Dog"

Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss ...

Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen.Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your ... Read more

$13.99 CAD

Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen.Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your
... Read more
Delivering Quality Service

by Valarie A. Zeithaml ...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a ... Read more

$16.99 CAD

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a
... Read more
Why CRM Doesn't Work

How to Win by Letting Customers Manange the Relationship

by Frederick Newell ...

Series Book 38 - Bloomberg
CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make customers happy and, at the same time, improve ROI? Is there a practical, affordable way to get customers to say what they really want?In Why CRM Doesn't Work, leading international marketing consultant Frederick Newell ... Read more

$23.99 CAD

CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make customers happy and, at the same time, improve ROI? Is there a practical, affordable way to get customers to say what they really want?In Why CRM Doesn't Work, leading international marketing consultant Frederick Newell
... Read more
Clients, Clients, and More Clients: Create an Endless Stream of New Business with the Power of Psychology

by Larina Kase ...

Convert relationships into revenue-generating business!With Clients, Clients, and More Clients, you’ll learn how to capture the attention of the right connections, build loyal relationships, and influence people to hire you.Larina Kase combines the latest research from the field of psychology with her own background as a marketing psychologist to help you understand exactly how potential clients ... Read more

$27.99 CAD

Convert relationships into revenue-generating business!With Clients, Clients, and More Clients, you’ll learn how to capture the attention of the right connections, build loyal relationships, and influence people to hire you.Larina Kase combines the latest research from the field of psychology with her own background as a marketing psychologist to help you understand exactly how potential clients
... Read more
Starbucks Leadership Lessons

by Joseph A. Michelli ...

TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there ... Read more

$48.99 CAD

TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there
... Read more
Mobile Influence

The New Power of the Consumer

by Chuck Martin ...

The explosion of mobile access across the globe has shaken the foundations of the traditional sales funnel, and businesses are scrambling to adapt and find new ways to tap into the market. For all their effort, many have failed to realize that the issue is not how to reach the customer where they are, but where they are going and their mindset at the moment. With the staggering growth in the use ... Read more

$14.99 CAD

The explosion of mobile access across the globe has shaken the foundations of the traditional sales funnel, and businesses are scrambling to adapt and find new ways to tap into the market. For all their effort, many have failed to realize that the issue is not how to reach the customer where they are, but where they are going and their mindset at the moment. With the staggering growth in the use
... Read more
An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

by Thomas H. Lee, MD ...

The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... Read more

$38.99 CAD

The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize
... Read more
Bread and Butter

What a Bunch of Bakers Taught Me About Business and Happiness

by Tom McMakin ...

The former COO discusses how Great Harvest Bread Co. changed his outlook and his life and offers inspirational advice for living a more fulfilling life."What an extraordinary book! Tom McMakin is a great storyteller. Sit down in front of a fire, take your shoes off, and dig in." —Michael Gerber, author of The E-MythBread and Butter is a book with three parts: First, it's the story of the birth of ... Read more

$17.59 CAD

The former COO discusses how Great Harvest Bread Co. changed his outlook and his life and offers inspirational advice for living a more fulfilling life."What an extraordinary book! Tom McMakin is a great storyteller. Sit down in front of a fire, take your shoes off, and dig in." —Michael Gerber, author of The E-MythBread and Butter is a book with three parts: First, it's the story of the birth of
... Read more
Performance Measurement and Leisure Management

Edited by Konstantinos Alexandris ...

The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform their decisions. Policymakers need an evidence base for their decisions regarding public leisure services. Students and researchers in leisure ... Read more

$73.99 CAD

The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform their decisions. Policymakers need an evidence base for their decisions regarding public leisure services. Students and researchers in leisure
... Read more
Customer Relationship Management

A powerful tool for attracting and retaining customers

by 50minutes ...

Series series Management & Marketing
Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide.Customer relationship management is a valuable tool in an increasingly competitive business world. It allows companies to find out who their customers are and what they want, which enables them to tailor their communication and offers to ... Read more

$14.99 CAD or Free with Kobo Plus

Also available as: Audiobook

Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide.Customer relationship management is a valuable tool in an increasingly competitive business world. It allows companies to find out who their customers are and what they want, which enables them to tailor their communication and offers to
... Read more

Also available as: Audiobook
The Lean Clinic

by Tim Pate ...

How can you make your clinic run more efficiently? Make your patients happier? Run more smoothly? This book will use principle perfected by Toyota to improve the day to day clinic operation. ... Read more

$5.50 CAD or Free with Kobo Plus

How can you make your clinic run more efficiently? Make your patients happier? Run more smoothly? This book will use principle perfected by Toyota to improve the day to day clinic operation.
... Read more

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Recommended For You

“alain guillemain”

Customer Delight

People who read this also enjoyed

"I Love You More Than My Dog"

Delivering Quality Service

Why CRM Doesn't Work

Clients, Clients, and More Clients: Create an Endless Stream of New Business with the Power of Psychology

Starbucks Leadership Lessons

Mobile Influence

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

Bread and Butter

Performance Measurement and Leisure Management

Customer Relationship Management

The Lean Clinic

eReaders

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Your Shopping Cart is empty

Available:

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“alain guillemain”

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