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“adrian palmer”

Showing 1 - 12 of 12 results for “adrian palmer”
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  • Audiobook

    The Forgotten Soldier

    He wasn’t a soldier, he was just a boy

    by Charlie Connelly ...
    Narrated by Adrian Palmer ...

    Unabridged

    8 hours 25 min

    Bestselling author Charlie Connelly returns with a First World War memoir of his great uncle, Edward Connelly, who was an ordinary boy sent to fight in a war the likes of which the world had never seen.But this is not just his story; it is the story of all the young forgotten soldiers who fought and bravely died for their countryThe Forgotten Soldier tells the story of Private Edward Connelly, ... Read more

    $30.99 CAD

    Also available as: eBook

    Also available as: eBook

  • The Future of Relationship Marketing

    Edited by David Bejou, Adrian Palmer ...
    The best papers from the Eleventh Annual Colloquium in Relationship Marketing held in Cheltenham, United Kingdom in 2003The impact of a positive buyer-seller relationship on the profits and customer retention of any company should never be minimized. The Future of Relationship Marketing presents carefully chosen proceedings from the Eleventh Annual Colloquium in Relationship Marketing (Cheltenham, ... Read more

    $122.99 CAD

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  • Audiobook

    Constance Street

    The true story of one family and one street in London’s East End

    by Charlie Connelly ...
    Narrated by Leighton Pugh ...

    Unabridged

    7 hours 50 min

    One forgotten street, 12 unforgettable women.‘’Ang on boy, Joan’s got sumfink to show yer.’ She rummaged in a drawer for a moment, pulled out a piece of paper and handed it to me.‘Constance Street,’ she said. ‘As I remember it.’Through the story of one street – Constance Street – we hear the true life tales of a tight knit group of working class women in the East End of London set against a ... Read more

    $30.99 CAD

  • Delivering Happiness

    A Path to Profits, Passion, and Purpose

    by Tony Hsieh ...
    Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, ... Read more

    $15.99 CAD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Complete Idiot's Guide to Cold Calling

    Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales V

    by Keith Rosen MCC ...
    Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, ... Read more

    $12.99 CAD

  • Perfect Phrases for Customer Service, Second Edition

    by Robert Bacal ...
    Series series Perfect Phrases Series
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need ... Read more

    $20.99 CAD

  • The Loyalty Leap For B2B

    Turning Customer Information Into Customer Intimacy

    by Bryan Pearson ...
    The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap, Bryan Pearson’s customer loyalty approach to marketing has changed the way many organizations use their customer data. Small coffee shops and large corporations have applied the Loyalty Leap principles to ... Read more

    $5.99 CAD

  • Delivering Knock Your Socks Off Service

    by Performance Research Associates ...
    What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... Read more

    $10.99 CAD

    Also available as: Audiobook

    Also available as: Audiobook

  • Strategy from the Outside In: Profiting from Customer Value

    by Christine Moorman, George S. Day ...
    Make customer value a C-Suite priority for lasting profits and growthWhile the Great Recession ravaged the balance sheets of long-standing leaders in their respective industries, many companies have actually gained market share, grown revenuesand profits, and created more value for customers. These are not flash-in-the-pan companies—world-beatersone year and stragglers the next. They are companies ... Read more

    $39.99 CAD

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    by Hyken,Shep ...
    Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any ... Read more

    $11.99 CAD or Free with Kobo Plus

  • 1,001 Ways to Keep Customers Coming Back

    WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line

    by Donna Greiner, Theodore B. Kinni ...
    Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep ... Read more

    $6.99 CAD

  • The Experience

    The 5 Principles of Disney Service and Relationship Excellence

    by Bruce Loeffler, Brian Church ...
    Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with ... Read more

    $22.99 CAD